A9C-Store Information

ORDER PROCESSING:
We will send your in-stock items with all possible speed, but please allow approximately 4 business days after you place your order for your package to arrive.

All domestic shipments are via Priority Mail and can be tracked at www.usps.com (we will email your tracking number when we ship).

Allow at least 3 business days processing time for international orders prior to shipping, due to additional in-house handling.

RETURNS/EXCHANGES:
Any video or DVD which is not viewable due to manufacturing defect will be replaced with another of the same title. Customers are responsible for any return shipping charges; we in turn will not charge shipping to send a replacement. All exchanges must be pre-authorized by us via e-mail.

PLEASE NOTE: Videos are NEVER returnable due to content dissatisfaction. Futher, we will not accept returns when the actual program contents differs, or appears to differ, from the description on our website - we regret that in the adult porn industry, boxcovers, descriptions and images may not always be representative of video contents. In addition, we reserve the right not to honor any price mistakes which are due to typographical error.

SHIPPING CHARGES:
(Domestic USA) Shipping is $7.00 for each order placed. If we ship a partial order, there is no additional shipping charge to ship the remainder. ALL domestic shipments are via Priority Mail.

PACKAGING:
We ship discreetly in plain boxes, with no indication that the package contains adult material. Our return address on the shipping label is printed as follows:

PAYMENT METHODS:
We accept Visa, Master Card, American Express and Discover Card. Your credit card is not charged until the mechandise is ready to ship. In addition, domestic USA customers may place an order and select "sending check/money order". The payment must be mailed to us within 3 calendar days. International customers (outside the USA) must pay with a credit card.

SECURITY & PRIVACY:
Your credit card information is transmitted via a secure server. In addition, we do not share mailing lists or customer information with anyone, period! Click here for our complete Privacy Policy.

OTHER ORDERING METHODS: You may also FAX your order to us at any time. In addition, we accept phone orders on our toll-free line daily, Monday through Friday, from 9:00 AM to 4:00 PM Eastern Standard Time.

INTERNATIONAL CUSTOMERS:
Important-All video products (Videotapes & DVDs) are in the NTSC format. (Sorry-PAL or Secam not available). You MUST have NTSC-Compatible Home Video Equipment in order to view the tapes & DVDs.

We welcome international orders. However, we are not responsible for customs seizures or non-delivery for any other reason, known or unknown. If you know your customs may seize adult material, we offer special preparation for DVDs. Select Option B when checking out:

For DVDs:
Each DVD is removed from its keepcase and inserted into a cardboard DVD sleeve. They are mailed to you in an envelope, without artwork or keepcases, via Air Mail; artwork is sent separately. The cost for this service is $14.00 for up to 6 DVDs and $24.00 for 7 or more DVDs. You will not receive the DVD keepcases.

For VHS tapes: We are no longer offering special handling services for VHS tapes, so if there are customs issues in your country, we recommend that you do not order VHS tapes from us.

Countries and areas that routinely seize adult material include Germany, most of the Middle East, and many Far Eastern countries. Know your customs practices!

INTERNATIONAL SHIPPING RATES:
Shipping is based on package weight. We ship the least expensive air mail method, usually Air Parcel Post (which also has the lowest adult customs seizure rate)

COMPANY INFORMATION:
HisXpress is a division of New Millennium Video. We are located just outside Boston, Massachusetts and have operated several mail-order web sites for the past 9 years.