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A9C-Store Information


NEW VID INFO

HisXpress.com is a divisions of:
New Millennium Video
100 Tower Office Park, Suite T,
Woburn, MA 01801


Customer Service
Office Hours: Monday-Thursday 9am-4pm Eastern Standard Time and Friday, 9am-Noon.
Office 781-937-9953
Toll Free 888-311-2400
Fax 781-937-3637

Use this link to email HisXpress.com:  Info@hisxpress.com

Order Processing
ORDERING: You may order online or by phone, 781-937-9953, toll free # 888-311-2400 or FAX your order to 781-937-3637. Our office is open Monday-Thursday 9am-4pm Eastern Standard Time and Friday, 9am-Noon.
DOMESTIC ORDERS: All domestic shipments are delivered via the United States Postal Service Priority Mail. A shipping confirmation email with tracking number will be sent when your package ships. You will not be charged until your order is ready to ship.
DOMESTIC SHIPPING CHARGES: USA and territories are $8.00 flat rate per order. If we ship a partial order there is NO additional charge to ship the remaining back ordered items.
INTERNATIONAL ORDERS SHIPPING CHARGES & OPTIONS: International customers must select OPTION A or OPTION B Shipping times vary from country to country.

OPTION A Shipping cost is based on the entire orders package weight with a minimum charge of $15.00. This package requires NO special handling. There is minimal customs risk in the country of delivery and you do not live in Germany or other customs sensitive countries. If we ship a partial order there is NO additional shipping charge to ship the remaining back ordered items. Package is shipped USPS Parcel Post Air Mail.

OPTION B Maximum of 8 discs per envelope. Orders of 9 discs or more will be divided accordingly. The DVD discs are placed in DVD sleeves with paper COVER ART and shipped together in a 6x9 envelope. No plastic case is shipped. MAXIMUM OF 8 discs per envelope.
 If you prefer NO COVER ART  you must type NO COVER ART  in ORDERING INSTRUCTIONS box at checkout EVERYTIME YOU ORDER AT HisXpress.
 If you don't type NO COVER ART  in future orders YOU WILL RECEIVE COVER ART with DVDs in ONE envelope.

$17.00  1 to 8 DVD disc order
$27.00  9 to 16 DVD disc order
$38.00  17 to 24 DVD disc order
$49.00  25 to 32 DVD disc order
Note: Artwork that is cardboard or plastic will not be shipped. Some Video titles may contain extra bonus discs and will be shipped/charged accordingly. If we ship a partial order there is NO additional shipping charge to ship the remaining back ordered items.



INTERNATIONAL CUSTOMERS:
Important: All DVDs and Videotapes are in the NTSC format. You must have NTSC compatible equipment. We welcome International orders however we are not responsible for Custom seizures and non-delivery of items for any other reason, know or unknown. If you know your Country's Customs Department may seize adult material then we suggest you select OPTION B for delivery.

SECURITY AND PRIVACY: Your credit card information is transmitted via a secure server. In addition New Millennium Video NEVER shares your email or personal information with any other companies.

PACKAGING: All orders, domestic and international, are shipped in a plain box with no indication of the contents. Our return address is:
NMV
100 Tower Office Park Suite T
Woburn, MA 01801

PAYMENT METHODS: We accept Visa, MasterCard, American Express, Discover Card. Money orders and personal checks are also excepted for domestic orders.

RETURNS AND EXCHANGES:  Customer is responsible for return shipping charges. We will not charge shipping for replacement order. DVD or Videotape that is not viewable due to manufacturing defect will be replaced with the same title. All exchanges MUST be pre-authorized by us by either phone call or email.

Sealed returns must be shipped back to us within 30 days of the ship date on your packing slip to receive a refund.

No returns after 30 days will be accepted.

ALL returns MUST be pre-authorized by us by either phone call or email.

Please call during business hours; Mon-Thursday 9am to 4pm and Friday 9am to noon Eastern Standard Time USA
Please note that videos are NEVER returnable due to content dissatisfaction. We will not accept videos back where as the actual content differs or appears to differ from the cover art or on our website description. In the adult industry cover art, descriptions and images may not always be representative or the videos contents. In addition we reserve the right not to honor any price mistakes due to typographical errors.




COMPANY INFORMATION:
HisXpress is a division of New Millennium Video. We are located just outside Boston, Massachusetts and have operated several mail-order web sites for the past 16 years.

New Millennium Video
100 Tower Office Park Suite T
Woburn, MA 01801

(888) 311-2400 toll-free
(781) 937-9953
(781) 937-3637 FAX

info@hisxpress.com